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Digistor RMA / Repair Request

RMA Procedure

Digistor's Return Merchandise Authority (RMA)/Repair procedure is to be used in the following cases:

  • if you have purchased equipment from Digistor Pty Ltd that has malfunctioned within the warranty period or arrived in a non-working state
  • if equipment is out of warranty and is being sent for repairs
  • for repair of apple equipment

It is expected that you have exhausted all testing methods at your disposal prior to beginning the RMA process. 

The RMA process is outlined here

1. Complete our on-line RMA/Repair form (see below)

2. Digistor will then check the details of the warranty. If the equipment is outside the warranty period, you will be advised and other options will be outlined to you.

3. You will be contacted by member of Digistor's technical support staff and issued with an RMA number .This number will remain valid for a period of 7 days from the date of issue.

4. You will then return the equipment to your local Digistor Pty Ltd office, ensuring that:

  • All data is backed up as Digistor will not be responsible for any lost data
  • The equipment is returned in the original packaging or with sufficient packaging to prevent further damage. This packaging should include anti-static bags as applicable and adequate padding.
  • The RMA number is visible on the external packaging and any correspondence is included. (DO NOT write on the actual goods or their box/container

PLEASE NOTE: Equipment without a valid RMA number will be returned to the sender.

5. On the day of receipt by Digistor, the return of the goods will be noted in your service log

6. The equipment will then be tested by Digistor for the described fault. If the equipment is found to be faulty it will either:

  • be returned to the manufacturer for replacement
  • be repaired by Digistor
  • if it is outside the warranty period a quote for repairs will be issued. In this case you will be contacted prior to proceeding with any repair.

If, on testing, the described fault cannot be replicated and the equipment is found to be working, or, should fault be found with associated equipment not supported by the Digistor/Apple warranty, a service fee of $65.00 (+ GST) will be paid by you before the product is returned to you at your cost.

7. Following the repair or re-issue by the manufacturer, the equipment will be available for collection from Digistor.

The issue of an RMA Number does NOT constitute a guarantee of acceptance of the returned goods by Digistor. Digistor reserves the right to reject any equipment sent under RMA if the condition of the equipment received is deemed to be unacceptable. Returned equipment that, on inspection, is found to be in poor physical condition, damaged, or missing accessories may be rejected.

Digistor RMA Form

Terms and Conditions

  • These terms and conditions are applicable for both warranty and non warranty repairs and Apple repairs.
  • If the equipment returned is found not to be faulty or should fault be found with associated equipment not supported by Digistor/Apple warranty, a service fee of $65.00 (+ GST) will be charged before the product is returned at customer's cost.
  • All data should be backed-up prior to returning any equipment to Digistor. Digistor will NOT be responsible for any data contained in the returned equipment. Data backup services are available (charges apply).'
  • Digistor will not be responsible for any delays on replacement parts or damage/loss of equipment and will not be held liable for any down time, loss of income or any other financial cost that the customer may incur directly or indirectly as a consequence of service delays.
  • Please refer to our support services page for a summary of any charges, terms and conditions of warranty, etc. that may be associated with this RMA/warranty.
  • Customers must ensure that they obtain an RMA number and discuss the problem and the warranty status of the equipment with a member of our technical support staff prior to sending equipment to Digistor.
  • Customers must ensure that the returned equipment is sent in its original packaging with the RMA# clearly printed on the outside of the external packaging in order to avoid processing delays.
  • If it is determined that an item is to be replaced by Digistor and replacement stock is not available, Digistor may replace the item with an equivalent or higher model.
  • The customer may be required to pay rental charges associated with the provision of loan/rental equipment if such equipment is requested to be provided by Digistor.
  • The customer will be responsible for all shipping / handling/insurance costs including delivery and collection of the equipment. This includes loan/rental equipment.
  • If the customer does not have a credit account with Digistor, credit card details will need to be provided as security until charges (if any) are settled. A 2% surcharge is applicable if credit card is used as the payment method. Full payment must be made prior to pick-up/shipment of the equipment.
  • Any goods with physical damage or found to be altered from their original configuration will be ineligible for warranty replacement and warranty may become void 

In addition to this Digistor standard conditions of sale apply. These can be found here.
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