Professionally supported solutions for creation, management, storage and delivery of digital media.
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Digistor's Support Services

> Overview
> Installation
> Consultation
> System Integration
> Support Rates
> Customer Assurance Plans
  Overview
 
 
Digistor Support Services work closely with the Sales team to provide you with the most comprehensive pre and post sales information and support. Our technical support, service level agreements and personalised service are designed to quickly and cost effectively resolve support issues and faults to minimize downtime and get you back to what you do best.

You can feel confident in the level of expertise and experience the support team has to offer. Digistor Support Services has fully qualified technicians in Apple Pro Applications, Apple Service Technicians, AVID System Representatives, AVID Unity Engineers, Fibre-Channel Specialists and Specialist SAN Integrators.

Digistor Support Services caters for:

* Hardware repairs and upgrades
* Warranty Returns (click here for RMA information)
* Onsite and Workshop Support
* Phone Support
* 24 hour Emergency Callouts
* Service Level Agreements (SLA’s)
* Technical Consultation

  Installation
 
 
Prior to receiving your purchases, you can feel comfortable that all hardware and software has been rigorously tested by Digistor Technicians for compatibility and use, from the SANman high capacity storage devices, to the integration of capture, editing and output devices we recommend and sell.

Installation of your devices is completed, by our qualified service technicians, at your premise, to agreed upon standards.

  Consultation
 
 
Whether or not your company has MIS/IT staff, you may require an unbiased viewpoint on IT needs, at Digistor we pride ourselves on our consultation services. It is a key component to ensure you are on track for the right technology at the right time to ensure you are keeping on top of fast moving technology.

Disk and Video products are at the forefront of computing, we take the guess-work out of compatibility issue's to deliver what system is best suited for your environment.

  System Integration
 
 
So... you have a Final Cut Pro HD, three Apple Shake Seats, two offline Avids and a whole bunch of storage space. You are having trouble getting them all to talk to one another, well with Digistor's expert technical and sales staff you are in safe hands.

Our experienced system integrators in our sales and technical teams, ensures you get seamless integration of your equipment into your company environment. Digistor has a proven track record of seamless integrations.

  Support Rates
 


  Customer Assurance Plans
 


 
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Sydney - 02 9431 6000 Melbourne - 03 9645 5000