Our professional services fall into three categories we're pretty sure you'll recognise:
See our full range of services below.
Digistor Customer Assurance Plan (DCAP) is Digistor's service level agreement. With a high level of service, priority response time and extended hours, you are assured of minimum downtime to maximise production.
Learn more about Customer Assurance Plans
This service provides a cost-effective way to protect and ensure continous operation, identify any potential issues before they become problematic and plan effective improvements.
Learn more about On-site/Remote Engineer Preventative Service
Pre-Paid provides a high level of service when you need it and gives you and/or your staff ease in making a support request without the paper work. Plus you get great savings and additional benefits.
Learn more about Pre-Paid Service & Support
New to Digistor? Not sure if you need DCAP or Pre-Paid? We can still help. Ad-hoc support is available to schedule the next available Digistor specialist for your support request.
Learn more about Ad-hoc Service & Support
Our Workshop provides services including upgrades, re-installation, machine clean-up, repair and check-up. We pick up, or if you have time, drop your equipment for servicing for a more affordable price.
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Digistor offers a comprehensive range of classroom and bespoke training. We can deliver training customised to your tools and workflows which can be conducted at our Customer Training Centre or at your facility.
Learn more about Digistor's Training Services
Sooner or later everyone has to refresh their operating environment to keep up with the pace of technological change. Our SOE Refresh package can help design and roll-out your SOE specification to minimise downtime from technical complications and incompatibilities.
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Inevitably, storage fills up and systems get old and need to be upgraded. Digistor is a leader in solution upgrades, and we can identify and minimise the risk involved in moving to a new technology. Services include site assessment, solutions design, project management, roll-out and training.
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Digistor specialises in Xsan and StorNext SANs for media applications. We have extensive experience in upgrading or replacing Xsan systems with modern StorNext SAN solutions. We will audit your current Xsan infrastructure and make a recommendation.
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We've managed hundreds of projects, big and small, and though each one is unique, we have tried and tested project management methodology. It has been proven to work many times with a high success rate. Project package includes project planning, solutions design, proof-of-concept, project management, roll-out, sign-off and training
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Moving expensive servers and storage is a delicate business. Our relocate services include planning the move, backing up data before the move, moving the equipment, restoring services and storage, re-deploying machines.
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Building a facility from the ground up is not easy, and requires expert engineering skills. Our greenfield services include solutions architecture, project management, deployment, ISP and structured cabling, training and on-going support.
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At Digistor, we’re strong believers in business partnerships. Our best and longest-standing customers have partnered with us because we give them a clear road-map for their future. As your partner, we will step you through the changes of technology and adjustments in the industry. Our Partner package is a minimum of 3 years of engagement during which we design your solution, deploy it, provide on-going support, refresh everything in the 3rd year.
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Not sure what type of service is right for you? REQUEST A CALL BACK