AJA is currently investigating an issue that renders a U-TAP inoperable after a firmware upload when running the U-TAP Updater application on an M1-based Mac computer and using the USB-C port.

Based on an abundance of caution and respect for the continued productivity of our customers, AJA is recommending that U-TAP updates be performed either on Windows, or else on Intel-based Macs for the time being. AJA is working diligently to understand and remedy any problems that may be present. In the meantime, if you need help or advice, please contact AJA Customer support at support@aja.com.